Return Policies

We deal with quality brand name which are of high quality and normally have no defects. We check all our goods before we ship them out to our clients to ensure that the goods are in good condition. However, if there are problems with the items you received, we do accept  returns or exchange following our policy as  written below.

Defective goods

1. Goods with manufacturing defects can be returned. We are not liable for goods damage while shipment. Therefore goods damage while shipment are not returnable.

2. Manufacturing defect goods are returnable within 2 days from the date of receiving.  Customers must submit the request to return by email within 2 days from the date of receiving. Any request submitted later than 2 days will not be entertained.

3. Request must be submitted and accompanied with the photo of the defects.

4. Customers must send back the goods within 3 days of successful request. Request is deemed successful when we approve the return via email.

5. Customers will bear the cost of sending back the returned goods.

6. We hope our customers would understand that we are running a low profit margin scheme in order to provide a competitive price for quality goods. Therefore we will only cover the replacement shipping fees (when we send to you) for the defective items.

7. Items must be returned in the original condition including taps, tag, or packages. If any of these are missing, the return request will not be entertained. The goods will then be sent back to the customers and customers will bear the cost of shipment.

Mistakes by customers

1. We will  accept returns if you order the wrong size or if you have changed your mind and would like to change for a different products.

2. Customers must submit the request by email within 2 days of receiving the goods.  Any request submitted later than 2 days will not be entertained.

3. Return is only allowed if the customers place another order for other goods or same goods of different size.

4. The replacement order must be of similar value or higher.

5. Customers must top up the difference in price before the exchange goods can be sent out.

6. Customers must send back the goods within 3 days of successful request. Request is deemed successful when we approve the return via email.

7. Customers will bear the cost of sending back the returned goods and also the cost for us to send back the replaced goods to customers.

8. Items must be returned in the original condition including taps, tag, or packages. If any of these are missing, the return request will not be entertained. The goods will then be sent back to the customers and customers will bear the cost of shipment.

Our mistakes

1. We will accept returns if it is our mistakes such as sending out the wrong orders (don’t worry, we are always very careful). On such cases, we will bear all the cost of shipping to rectify this mistake.

2. Items must be returned in the original condition including taps, tag, or packages. If any of these are missing, the return request will not be entertained.

Not returnable or refundable

1. Goods damage or stained on delivery or while in the custody of the customers are not returnable.